How do I wipe my old phone before giving it away?

Rupert’s technician first makes sure everything was copied to the new one, then resets the old one with you, so no data goes along with it.

Does Rupert go all the way to Mercier?

Yes. Mercier, Hochelaga and Maisonneuve are all part of Rupert’s territory.

In-home computer technician, Mercier-Hochelaga-Maisonneuve

The east end, from Hochelaga to Mercier

The borough brings together Hochelaga, Maisonneuve and Mercier. It is home to the Olympic Park, Promenade Ontario and Maisonneuve Market. The green metro line crosses it, and the Louis-Hippolyte-La Fontaine Bridge-Tunnel, in Mercier, links it straight to the South Shore.

The bridge-tunnel, in practice

For Rupert, whose address is on the South Shore, the bridge-tunnel leads straight into the borough. Hochelaga-Maisonneuve and Mercier are not detours: they are neighbours across the river.

The carrier’s new phone

You change plans, receive a new phone, and everything has to be redone: contacts, photos, the banking app, voicemail. The old phone sits in a drawer with memories still inside.

The technician moves you from one device to the other, checks that nothing is missing, then shows you how to wipe the old one safely before giving it away or recycling it.