Terms
Last updated: September 23, 2026
Two different things live on this page: the terms of use for the site, and the terms of service, which you accept before paying for a plan.
Terms of use for the site
The content of this site (text, drawings of the Rupert character, logo) belongs to Rupert INC. It may not be reproduced without permission.
The information on the site is given in good faith. Prices shown are those in effect at the last update and may change. The price that counts is the one confirmed at payment.
Rupert INC. cannot be held liable for indirect damages related to the use of the site. This site and these terms are governed by the laws of Quebec.
Terms of service
Cancellation, travel fees and what happens if nobody is home are explained to you by phone before any visit. They will be published here before online payment opens.
Subscription commitment
The Essentiel and Parenté plans are 12-month contracts, paid monthly. The single visit commits you to nothing else.
A call before every visit
Before driving over, a technician calls you to understand the problem. The date is confirmed on that call.
Service area
Greater Montreal: the South Shore, the North Shore, Laval and Montreal. Elsewhere, confirmed by phone.